Customer Refund Policy

You can submit a request for a refund or a general complaint about your ride to YLOCABS’s customer service team at info@ylocabs.com. If we determine you are eligible, you should expect any refunds to be returned to your original payment method within 5-7 business days.

Eligibility for full/partial refund:

Examples of when you may be eligible to receive a full or partial refund include:

• A fare or fee was charged in error, or your ride experienced a technical issue, like an eligible promotion not applying correctly
• Your ride price was significantly higher than the estimate you were shown in the app prior to booking, and it was not due to added stops, or a changed destination
• Your ride was not completed within a reasonable walking distance to your requested destination
• You or the intended rider did not take the ride or there are other fraud concerns